Refund and Cancellation Policy

For more info visit our page about shipping and returns : 

https://charlidamelio-merch.com/pages/shipping-returns-and-exchange-policy

Orders can be canceled within 24 hours from the moment you order.

We will charge a restocking fee of 10.00 USD on this cancellation.

We do not guarantee cancellation of orders made Later than 24 hours after your order and we reserve the right to process your order. 

The subjected delivery time is usually around 3-4 weeks for USA, Rest of the countries is 1.5 month (excluding processing time of your order).

For cases that order hasn't arrive and its about 2 months,We assure you that refund will be provided.

Please Email us at charlidameliomerch66@gmail.com to cancel your order.

We do not guarantee variation of orders during any period and we reserve the right to process your order. Email us at charlidameliomerch66@gmail.com to change your order.

 

We provide free shipping of orders all around the globe. The products available in stock are usually shipped within minimum of 5 working days. There is no limit of order size and amount.

Please allow minimum of 5 working days for processing of the order

The package will ship from China and the subjected delivery time is usually around 2-4 (excluding processing time) weeks to almost all countries. The tracking code will be provided to you with order confirmation and shipping email which you can track online anywhere. Orders will be delivered to your home. In case you don’t receive your order and the tracking code says ‘delivered’, you can check your nearest post office.

Please note that the above mentioned times are subject to change in the Christmas and holiday seasons including Chinese New Year holidays.

RETURNS

 

We do not accept returns or exchanges unless the item you purchased is defective, damaged or incorrect. If you receive a defective item, please contact us at charlidameliomerch66@gmail.com with details of the product and the defect.


Upon receipt of the returned product, we will fully examine it and notify you via e-mail within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Our policy lasts 15 days. If 15 days have passed from the delivery date, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a Return, the product must be unused. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

– Do not send your purchases back to the label shown in the shipping package –

There are some situations where refunds are only partially refunded with the return of the item. Item is not in original condition, it is damaged or parts are missing for reasons not due to our fault. Any item returned more than 15 days after delivery.

Once we receive and checked your return, we will send you an email to notify you that we have received your returned item. We’ll also let you know whether to accept or decline your refund. If approved, your refund will be processed and the credit will automatically be applied to your original credit card or form of payment, within a certain number of days. 

*Only items bought on normal price can be refunded, unfortunately the sales items cannot be refunded.